ITIL Foundations V3 Certification : I received my ITIL Foundation Complete Certification Kit and dove into the book. Nice layout easy to make your own flash cards for review. The key concepts were laid out clearly and were succinct. The Figures print quality could be better but the concepts reinforced the chapter’s content well if you are a visual learner. The Terminology list in each chapter will help you on the exam as will the Review Questions. Again for you visual and aural learners the online presentation reinforces the key concepts. Review the text and online version to decide which is best for you to begin your studies – both are highly recommended. Reviewing the course content and then taking some of the practice exams found online will demonstrate the effectiveness of ITIL Foundation Complete Certification Kit.
S. F. Simmons
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