ITIL Foundations V3 : I recently purchased the ITIL Foundation Complete Certification Kit from Gerard Blokdijk with IT Management Framework Educators and I couldn’t be any more happier. Before and after the purchase I had questions which I sent by email to Gerard and he promptly answered every question I had. The material was also sent on time and it arrived in no time. I find the book very helpful as it contains everything I need for the ITIL certification examination. I have read several books on the subject but this is the one that I find to be more comprehensive and covers each of the modules on the exam very thoroughly. Thank you.
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