ITIL Framework : Service Management Processes There are a number of service management….

ITILITIL Framework : Service Management Processes There are a number of service management….

The answer to the final question differs from business to business.

Most of the time, certain departments can actually be downsized when virtualization is carried out.

This is because far fewer physical machines are required.

If a business has a small department, sometimes they can even eliminate this physical department and run it virtually on a single physical machine. However, sometimes businesses may not want to downsize their departments, but instead utilize their IT department’s spare physical resources.

By doing this, businesses can more effectively manage and direct their physical resources to where they are required. By carrying out virtualization, a business should be able to reduce repetitive tasks for administrators and IT professionals.

This means that they can then use their knowledge more effectively for other areas of the business. Businesses should ensure that they have a standardized set of network-wide procedures for their new virtualized environment to help to reduce the number of potential problems they may face.

All employees should also be made aware of any changes to their role in the business and given necessary training if it is required.

By doing this, businesses can ensure that their transition from physical to virtual is as smooth for their administrators and IT professionals, as it is for them. Service Management Processes There are a number of service management processes from the ITIL framework that can play a role in virtualization.

This chapter will explore some of those key processes.

You will be familiar with some of these processes from the Cloud Computing Foundation program.

Any new processes will be discussed in more detail. IT Financial Management Objective: To provide cost effective stewardship of the IT assets and the financial resources used in providing IT services. IT Financial Management enables an organization to fully account for the mount spent on IT Services, and to attribute these costs to the services delivered to the organization’s customers. Using IT Financial Management to provide services with cost transparency clearly understood by the business and then rolled into the planning process for demand modeling and funding is a powerful benefit for the organization.

It enables the best balance to be struck between the opportunities available for the business against the capability levels of the IT organization. IT Financial Management and Virtualization Once a business has moved to virtualized environment, they begin to reap the many rewards that this solution provides.

Less physical machines mean less physical space is required; therefore a business’s office and building costs are greatly reduced.

In addition, both heat and power outputs are significantly reduced and again this reduces the running costs for a business.

Networking costs are also reduced because fewer switches, hubs and wiring closets are required. Budgeting

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ITIL and ITIL Framework : Service Management Processes There are a number of service management….

ITIL - ITIL Framework : Service Management Processes There are a number of service management….

ITIL and ITIL Framework : Service Management Processes There are a number of service management….

ITIL - ITIL Framework : Service Management Processes There are a number of service management….