ITIL Framework : This is one of the key benefits of the ITIL….

ITILITIL Framework : This is one of the key benefits of the ITIL….

An important but often overlooked point is that information regarding Requests for Change should be kept in the CMDB data store.

This way it is easier to make links from changes to incidents or problems that may arise as a result of the change. The HYPERLINK  Release Management (RELEASEMGT) oversees the completion of the HYPERLINK “javascript:void(0);” Definitive Software Library (DSL).

This has to happen at the same time as the CMDB is being filled. The following issues make it necessary to develop DSL specific procedures: Fully authorized and licensed software only is accepted into the HYPERLINK “javascript:void(0);” DSL Software is protected (security management) in the HYPERLINK “javascript:void(0);” DSL Software is only removed or copied by authorized staff. An important phase of the project is the development of contingency plans in the case of procedural or system failure. Even though procedures and systems may have undergone extensive testing and sign-off there should be time allowed for unforeseen “go-live” issues. Cutover to new processes Once in operation, it is essential that no new items are added to the HYPERLINK “javascript:void(0);” IT infrastructure without proper authority from the Configuration Management process. This is only possible when communication and interfaces are properly established.

This is one of the key benefits of the ITIL framework (the inter-connection of one process area to all others). It may be necessary to develop “penalties” for process breaches.

This may be done ahead of go-live or left until the nature and extent of any breach is understood (to ensure that we don’t over-react). Other implementation considerations In most organizations the rate of Configuration Management implementation should be a gradual exercise.

It may be best to start with specific CIs that are easily recognizable, but with low business impact. This allows the team to practice and develop skills and confidence in the entire process. Refer to CONMGT3300 for more template information regarding Policy, Objective and Scope statements. Refer to CONMGT3700 Configuration Process Manager for role, responsibilities and tasks of involved personnel. Refer to CONMGT4100 CMDB Design document and template Refer to CONMGT3500 Communication Plan Refer to CONMGT3700 Configuration Process Manager

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Accredited ITIL Foundation, Intermediate and Expert Certifications

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ITIL and ITIL Framework : This is one of the key benefits of the ITIL….

ITIL – ITIL Framework : This is one of the key benefits of the ITIL….

ITIL and ITIL Framework : This is one of the key benefits of the ITIL….

ITIL – ITIL Framework : This is one of the key benefits of the ITIL….

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