An important but often overlooked point is that information regarding Requests for Change should be kept in the CMDB data store.
This is one of the key benefits of the ITIL framework (the inter-connection of one process area to all others). It may be necessary to develop “penalties” for process breaches.
This may be done ahead of go-live or left until the nature and extent of any breach is understood (to ensure that we don’t over-react). Other implementation considerations In most organizations the rate of Configuration Management implementation should be a gradual exercise.
It may be best to start with specific CIs that are easily recognizable, but with low business impact. This allows the team to practice and develop skills and confidence in the entire process. Refer to CONMGT3300 for more template information regarding Policy, Objective and Scope statements. Refer to CONMGT3700 Configuration Process Manager for role, responsibilities and tasks of involved personnel. Refer to CONMGT4100 CMDB Design document and template Refer to CONMGT3500 Communication Plan Refer to CONMGT3700 Configuration Process Manager
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