ITIL Glossary V3 : The Book is very well written. Kudos to Art of service for their book The online Course component that came with this book is invaluable. After you read this book you would have gained a step ahead in your career if you really work towards it. Once again Its a Great Book.
N. Yeddula simple person (Herndon Va USA)
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The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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