ITIL® Helpdesk is one of the components of ITIL® Service Support. Helpdesk is integral part of service management and ITIL® is the set of standards and best practices for IT based service management. Therefore ITIL® Helpdesk software implements the best service support features that help an organization attain higher client satisfaction.
The classic example of how ITIL® Helpdesk can help businesses that require a pre-defined Help Desk/Service Desk is that of the Dutch CV companies that have successfully implemented ITIL® helpdesk within their business domain.
ITIL® helpdesk ensures that your organization responds to the customers and the business requirements quickly and efficiently. It automates the client support process and thus helps in reducing the cost of operation. Moreover, ITIL® helpdesk will give a proactive client oriented approach that will save your organization from losses due to inefficiencies.