Changes to the environment are scheduled for a period of time when we expect there to be minimal business impact. We are making the changes on Sunday afternoon.
There will be less people working then. ?Doesn’t that sound familiar? To help reinforce this point even further, consider the situation of buying a new fridge.
What if the technically savvy sales person wants to explain “the intricacies of the tubing structure used to super cool the high pressure gases, which flow in an anti-clockwise direction in the Southern hemisphere”. Wouldn’t you say “too much information, who cares – does it make things cold?” Well IT managers need to stop trying to tell business managers about the tubing structure and just tell them what they are interested in. So let’s know look at some benefits of Configuration Management.
Remember that the comments here are generic, as they have to apply to any organization.
If you need assistance in writing business benefits for your organization please e-mail “mailto:firstname.lastname@example.org” email@example.com for a quotation. Benefits Notes/Comments/Relevance The ability to obtain and provide accurate component information. The Configuration Management process is a cornerstone to other ITIL processes. There are clear links between this process and all others. A well run configuration management process will ensure that the best returns on the investment made in implementation of structured processes is achieved. IT components are relatively expensive and constitute a valuable part of the organization’s assets. Good control over these assets is as important as good stock control and overall credibility that comes from knowing what we have and where it is. In many industries there can be a legal requirement to track assets. Implementing a good CMDB with published regular verification audits will meet most legal obligations that may be imposed on organizations. This is most easily discussed when reviewing software licences and the heavy penalties that can be imposed for illegal use. Configuration Management directly contributes towards the ability of the IT department to keep providing IT service following a major outage.
The “file:///C:\\Documents%20and%20Settings\\Roger%20Purdie\\Desktop\\Reference%20Material\\ITIL%20CD%20Service%20Support\\cd\\content\\ss07_03.htm” \l “a07” CMDB combined with the DSL helps in the restoration process, by providing configuration information and location of spares, etc. Providing assistance to the ongoing task of rolling out new releases, new software, and new applications to the business. Assistance is via information regarding versions, previous changes, location of master copies, etc. Aides in improving the security of the organization with respect to IT.
This is because changes to CIs can be verified, checked and controlled (helping to reduce accidental or deliberate changes). Minimising the amount of “wasted” software, by ensuring maximum use of software purchased. A good Configuration Management process allows us to track our purchases of software against the numbers of users.
This information may help to redistribute existing software, rather than simply reacting to a request to purchase. Configuration Management provides accurate information regarding the expected environment that a change will impact. With this information testers are able to more accurately predict the likely impact of a change and therefore work to reduce any adverse impact of a change.
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