ITIL In : Given the large scope of introducing this framework < <….
8.2.11 Configured tool (D170) 14541065 \h 22 8.2.12 Filled CMDB (D200) 14541066 \h 22 8.2.13 Effective change process (D220) 14541067 \h 23 8.2.14 Filled CMDB (D300) 14541068 \h 23 8.2.15 Effective change process (D350) 14541069 \h 23 8.2.16 Improved process, procedures & tool (D500) 14541070 \h 23 Introduction and background Background In order to increase the quality of IT services, a holistic approach to IT Service Management is needed. <> has identified the IT Infrastructure Library (ITIL) as that approach.
Given the large scope of introducing this framework, <> has chosen to implement ITIL in phases. The first phase will focus on introducing Configuration and Change Management within <>. Problem Statement The main problem statement is: How can <> improve the provision of IT services to its customers? This project plan is concerned with the following elements of this problem statement; these statements were collected during a workshop with <> staff on “””: A need for a better understanding of services and service levels delivered A perceived lack of clear policies and standards in <> A requirement for improved management of knowledge & performance within <> A general objective for introducing change and Configuration Management in <> is: To maintain control over IT assets, these assets must be recorded in a central location (repository) and
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Accredited ITIL Foundation, Intermediate and Expert Certifications
Accredited ITIL Foundation, Intermediate and Expert Certifications, Learn more about ITIL HERE:
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