ITIL for free! I knew that would get your attention. ITIL for free – What it really means. Since its inception, ITIL has been publicly available.
This means that any organisation can use the framework described by the OGC in its numerous books.
Because of this, the IT Infrastructure Library guidance has been used by a huge range of organisations, local and state and federal government, energy, public utilities, retail, finance, and manufacturing.
Very large organisations, very small organisations and everything in between have implemented ITIL processes. Is it enough to buy the books? The short answer is no, and there is a very good reason for this.
If you want ITIL in your organization it may be, that you would answer yes to this question, but to get it to really work needs experience.
This is no panacea! Beyond – ITIL for Free Applying ITIL provides a thoughtful, integrated approach, which can be adapted to any organisation and any mix of IT resources.
By providing a template for service development, it allows the IT Department to spend its energies on implementation, rather than re-inventing the wheel. Best Practice Best Practice focuses IT resources on service quality in fulfilling customer needs.
It is a platform for moving away from yesterdays frustrating, technology-driven, culture of IT services.
Implementation of Best Practice requires an IT Management software solution that is capable of integrating detailed information from all sources and in providing access to accurate, relevant management information on demand. One of the benefits of a Best Practice approach though, is that you can be certain that software tools, and training and consultancy also, that support are firmly based in an industry wide standard.
Overall it is a great benefit that this framework is publicly available so you do not have to continue to pay for the use of the framework.
In that context ITIL for free is a true statement.
But don’t forget every organization is different so ITIL must be molded to fit the organization!
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