ITIL In Practice : The combination of book and online training make the self study process quick and efficient for experienced IT professionals. The information is delivered in an easy to understand method and I think is well suited for the person just wanting to add the ITIL certification to an existing IT career. The underlying ITSM principles were explained well and continually reinforced throughout the training. I would highly recommend this kit if you are looking to improve your organization’s IT through a good understanding of ITIL or if your a certification junkie needing one more.
B. Griggs (Atlanta GA)
Learn more about ITIL In Practice:
About The Art of Service – learn more about ITIL In Practice
The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
Learn more about us at http://store.theartofservice.com