ITIL in pune : Having worked in IT for 15 years I had never had to implement ITIL based methodoligies in any formal manner. When at last I did this book provided me with the foundation to build a successful and highly regarded ITIL based process for a new venture my employer was persuing. The venture came off and my ITIL framework is in place and doing what it should providing a quality of service we couldn’t have achieved without it. The book is well structured easy to follow and concise enough to easily meet the ITIL certification requirements. I highly recommend it to anyone with little to no experience with ITIL.
Andrew (Melbourne Australia)
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