ITIL® Incident Management
ITIL® incident management comes under the service support discipline of the ITIL® processes. ITIL® incident management ensures that the normal service operations as defined under the Service Level Agreement are maintained in the organization.
ITIL® incident management can be seen as the process which ensures that best possible services are maintained in the organization after the incidents, which might be the result of an error in the IT infrastructure. For example, if an incident takes place in an organization, it restores the service operation as soon as possible so that the incident leads to minimum disruption in the organization.
We at The Art of Service specialize in providing ITIL® process management training at all levels. We also offer a practitioner course in the ITIL® process of incident management. The course will help you to build an ITIL® incident management framework for your IT organization.