ITIL Information Technology : This book and online course was very good very well written and easy to follow. The course laid out the ITIL framework in a format which was concise which helped with preparation for the certificate. The test questions at the end of each section were well structured and a perfect way to gauge how the learning was going. I would recommend this book for anyone who is new to ITIL the online resources and examples used in the book were very helpful.ITIL Foundation Complete Certification Kit – Edition: Study Guide Book and Online Course
SR Jackson Steve J (Berkshire)
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