ITIL intermediate modules : To all who are IT developers like myself having zero to little knowledge on how day-to-day IT support roles are planned executed and optimized this book certainly aces in teaching everything you need to know about ITIL. I originally started this book with sole intention of expanding my skill base (I am into J2ee programming). Since then I am not only able to interpret/comprehend what help desk managers talk about but also now I try to think like them. Book has lots of QA sessions at end of chapters and I could reinforce what I learned during. Would sure recommend it as a bible for non-experienced and experienced alike.
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