ITIL intermediate service operation : I used this kit for my ITIL Foundation certification. Although the book is rather dry using it in combination with the multimedia material works well. This was my approach for each module: 1 – Watch the presentation 2 – Take the quiz 3 – Review the sections in the book that I found challenging 4 – Take the chapter review quiz in the book I preferred the non-flash base presentations as they had better information about elapsed time and time remaining and I like the voice of the narrator better.(plus it worked on my iPad). BTW – I passed first try with 36/40 CSMITH
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