ITIL Is : Alternative to ITIL ITIL is the IT Infrastructure Library and….

ITILITIL Is : Alternative to ITIL ITIL is the IT Infrastructure Library and….

Alternative to ITIL ITIL is the IT Infrastructure Library and ITIL® is a Registered Trade Mark and a Community Trade Mark of the Office of Government Commerce.

Developed in the late 1980’s by the CCTA (now the OGC), by the mid 1990’s it had become the world-wide de facto standard in service management.

ITIL has become very popular as it is a public domain framework which is scaleable.

Very large organizations, very small organizations and everything in between have implemented ITIL processes and Alternative to ITIL.

ITIL and Alternative to ITIL focus on best practice, and as such can be adapted and adopted in different ways according to each individual organizations needs.

So let’s see what is ITIL and Alternative to ITIL? ITIL (Information Technology Infrastructure Library) is a set of best practices standards for Information Technology (IT) service management.

The United Kingdom’s Central Computer and Telecommunications Agency (CCTA) created ITIL in response to the growing dependence on Information Technology to meet business needs and goals.

ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.

ITIL is organized into sets of texts which are defined by related functions: service support, service delivery, managerial, software support, computer operations, security management, and environmental.

In addition to texts, ITIL services and products include training, qualifications, software tools, and user groups such as the IT Service Management Forum (itSMF), all of which you can find details of on our website HYPERLINK “http://www.itilsurvival.com” http://www.itilsurvival.com. While owned by the CCTA since the mid-1980s, ITIL is currently maintained and developed by the Office of Government Commerce.

The Service Management section of ITIL is made up of eleven different disciplines, split into two sections, Service Support and Service Delivery: Service Support Configuration Management Change Management Release Management Incident Management Problem Management Service Desk Service Delivery Service Level Management Capacity Management Financial Management for IT Services Availability Management IT Service Continuity Management — Apollo 13 ITIL The ‘Apollo 13 – an ITIL case experience’ ™ or Apollo 13 ITIL simulation game is an intense, one-day training in which ITIL concepts and processes are experienced through the use of an interactive game.

In this training, real life situations taken from the Apollo 13 mission are simulated.

You will work in teams, playing the roles of the mission operations ground crew in Houston.

Your mission: bring the crippled spacecraft and its crew safely home.

By doing so, you and your colleagues will learn and experience all the benefits of ITIL best practice solutions. The Apollo 13 ITIL game is an intensive, interactive game, where ITIL concepts and processes can be experienced.

During the event real life situations of the actual Apollo 13 mission are simulated.

In this mission, as most people know from the movie, the lives of the crew are threatened by a number of problems that occur because of an exploded oxygen tank.

The participants have to use all there knowledge of best practice process management to bring the astronauts home safely. Apollo 13 ITIL is an intensive one day training in which the ITIL concepts and processes are not only explained, but also experienced by the course attendees through the use of an interactive game.

In this training ‘real life’ situations taken from the Apollo 13 ITIL mission are simulated.

Course attendees’ work in teams, playing the roles of the Mission operations ground crew charged with bringing the crippled craft and its crew safely home. The uniqueness of the ‘Apollo 13 – an ITIL case experience’ ™ or Apollo 13 ITIL simulation game: All ITIL processes are addressed within the simulation The whole lifecycle of a service is used within the learning process A balanced set of performance indicators for service delivery are used Service level reporting is required at the end of each round Real-life situation is used as reflection What the customers say about Apollo 13 ITIL simulation game Really good, fun, original way of playing the processes ‘Eye opener’ – which processes are running in parallel.

Which ones are important at that time? …became aware of the dependencies between processes Confronts you with decisions and choices that need to be made Helps understand how ‘priorities’ change as time goes by. You can see the cost of not doing it right — IT Service Management Executive Overview IT Service Management Essentials IT Service Manager Australia Certification ITIL Melbourne—Awareness: This is a one day course designed for IT staff and managers.

It is also suitable for customers and end users of IT services who have an interest in service quality issues. Australia Certification ITIL Melbourne—Foundation: This detailed, three day introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITIL (Information Technology Infrastructure Library) best practice framework.   The workshop is based on principles described in ITIL’s Service Support and Service Delivery books.

It focuses on taking a holistic approach to IT Service Management through the use of processes, their respective relationships and workflows.

And, this course prepares attendees for the examination leading to the Foundation Certificate in IT Service Management: The prerequisite for the Practitioner and Service Manager levels of certification. Another good name in Australia Certification ITIL is ITILsurvival, which is the most experienced provider of professional management, consulting and educational services in IT Service Management in Australia.

Australia Certification ITIL ITILsurvival is a practical, holistic approach towards process implementation and improvement services, with a strong focus on the delivery of results, using best practices like ITIL, Prince2 and Kotter. Australia Certification ITIL ITILsurvival masters all aspects of transition management and management of change, using Kotter’s best practice approach for organizational change combined with the ITIL methodology and our experience in the successful execution of transition programs.

They use Best Practices as the foundation of all their projects.

Practices used, amongst others, are ITIL, MOF, Prince2, Kotter and Balanced Scorecard. Australia Certification ITIL ITILsurvival also provides “training by the implementers”.

Their management trainers have actually implemented the associated IT Management solutions many times over in their career and can draw upon their real life experience while delivering their training.

Our training programs cover various ITIL and Prince2 courses to fit your needs. However, if you need some more useful information about Australia Certification ITIL ITILsurvival then please take a minute and visit: HYPERLINK “http://www.itilsurvival.com” http://www.itilsurvival.com.

In addition to the general information you will get over 135 questions aimed at the ITIL Foundations level to supplement your ITIL training the “ITIL Exam Foundations Preparation” will give you 100% confidence going in to your actual IT Service Management Foundations exam. Automation ITIL Some areas of Service Management are too resource intensive to be performed effectively without automation.

Each tool for the automation of Service Management has advantages and disadvantages but Automation ITIL is still recognized as vital. It is necessary to ensure that the combination of technology, processes and people are integrated and meet the needs of the Customers.

Remember, Automation ITIL should be used to enhance Service Management, not replace it. The object of Service Level Management is to maintain and gradually improve business aligned IT service quality, through a constant cycle of agreeing, monitoring, reporting and reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service.

Ultimately this leads to Automation ITIL.

Let’s see how? Service Level Management is responsible for ensuring that the service targets are documented and agreed in Service Level Management and monitors and reviews the actual service levels achieved against their SLA targets.

Service Level Management should also be trying to proactively improve all service levels within the imposed cost constraints.

Service Level Management is the process that manages and improves agreed level of service between two parties, the provider and the receiver of a service. Service Level Management is responsible for negotiating and agreeing service requirements and expected service characteristics with the Customer, measuring and reporting of Service Levels actually being achieved against target, resources required, and cost of service provision.

Service Level Management is also responsible for continuously improving service levels in line with business processes, with a SIP, coordinating other Service Management and support functions, including third party suppliers, reviewing SLAs to meet changed business needs or resolving major service issues and producing, reviewing and maintaining the Service Catalogue using Automation ITIL tips and techniques. — BS7799 2 ITIL BS7799-2 ITIL is nothing but information security management systems – specification with guidance for use.

This document describes the standard of security process management required for your organization to comply with currently perceived industry best practice.

As with all BSI standards it has been developed by a team of experts and involved parties across the IT industry. Another standard which may seem similar to BS7799-2 ITIL is ISO17799/BS7799-1: Information technology – Code of practice for information security management: This International Standard document describes the standard of information security operational and process management required for your organization to comply with currently perceived industry best practice.

But BS7799-2 ITIL: Information security management systems – Specification with guidance for use: This British Standard document describes the standard of information security operational and process management required for your organization to comply with currently perceived industry best practice. BS7799-2 ITIL: Information Security Management ITIL is an important activity, which aims to control the provision of information, and to prevent unauthorized use of information.

For many years, Information Security Management ITIL was largely ignored.

However, this is changing.

Security is now considered as one of the main management challenges for the coming years.

The interest in this discipline is increasing because of the growing use of the Internet and e-commerce in particular. BS7799-2 ITIL Security Management Aims: Security Management ITIL aims to ensure that the security aspects of services are provided at the level agreed with the customer at all times.

Security is now an essential quality aspect of management.

Security Management integrates security in the IT organization from the service provider’s point of view.

The Code of Practice for Information Security Management (BS 7799) provides guidance for the development, introduction and evaluation of security measures. Let’s see some latest news. 1-Net Singapore, a wholly-owned subsidiary of MediaCorp, has been awarded the BS7799-2 ITIL: 2002 for security management, and the ISO 9001:2000 certification for quality management and continual service improvements.

The BS7799-2 ITIL: 2002 was conferred by PSB Certification and is based on technical and procedural guidelines on protection of information.

The ISO 9001: 2000 audit was conducted by Lloyd’s Register Quality Assurance and specifies requirements for a quality management system that enhances customer satisfaction and achieves continual performance improvement. CCS Inc ITIL CCS Inc.

Is a leader in IT Professional Development.

CCS Inc., ITIL specializes in the following services: Delivery of Consulting and Training for IT Operations.

This service focuses on IT operations and service management based upon the international standards of ITSM / ITIL and COBIT.

This service includes training, policy and process development, and implementation consulting.

CCS Inc., ITIL domain expertise includes Service Level Management, Availability Management, Continuity Management (Disaster Recovery), Configuration Management, Change Management and Problem Management. CCS Inc., ITIL and other Consulting and Training for IT Infrastructure: This service focuses on Enterprise Scale Computing Environments.

CCS combines technical expertise in Cisco, Sun, Microsoft, and Oracle with years of production experience to provide solutions with positive impact.

This service includes such IT Infrastructure items as Network Architecture and Administration, System Architecture and Administration, Storage Architecture and Administration, and Backup and Recovery Management. — COBIT ITIL COBIT provides an over-arching framework covering all IT activities.

ITIL is focused mostly on service management (COBIT’s Delivery & Support domain).

ITIL is more detailed and process oriented.

COBIT ITIL helps link ITIL best practices to real business requirements and IT process owners.

COBIT’s metrics help define SLA & OLA criteria.

COBIT ITIL and other standards e.g.

ISO17799 provide a more complete set of best practices. Background to COBIT: Development by ISACA started in 1992 Derived from original “Control Objectives” – aim was to provide a set of best practices meaningful to IT people, auditors, and users First version launched in 1996 containing a new Framework, control objectives and audit guidelines Based on major research study into all relevant existing standards and best practices In 2000 management guidelines added providing maturity models, performance indicators and critical success factors What does COBIT ITIL Provide? Framework for IT governance aligning IT with business requirements An IT process classification scheme Generic control objectives for each IT process Management guidelines enabling management to align IT activities and priorities with business requirements: Consider critical success factors Set metrics (“Goal Indicators- KGIs” and “Performance Indicators – KPIs”) Assess “as-is” and “to-be” capability using maturity models To help IT organizations understand how to use COBIT ITIL for improving the performance of their operations.

COBIT provides organizations with a way to determine whether they are exercising proper governance over their IT operations.

COBIT consists of 34 control objectives with greater detail to explain how each one can be objective, can be implemented, and its performance evaluated.

ITIL is a collection of best practices in such areas as service delivery, service support, service security, infrastructure management, and application management.

Although ITIL attempts to cover all areas of IT, its guidance is stronger in areas of service delivery and support than in application development. COBIT has been developed as a generally applicable and accepted standard for good Information Technology (IT) security and control practices that provides a reference framework for management, users, and IS audit, control and security practitioners.

COBIT, issued by the IT Governance Institute and now in its third edition, is increasingly internationally accepted as good practice for control over information, IT and related risks.

Its guidance enables an enterprise to implement effective governance over the IT that is pervasive and intrinsic throughout the enterprise.

In particular, COBIT’s Management Guidelines component contains a framework responding to management’s need for control and measurability of IT by providing tools to assess and measure the enterprise’s IT capability for the 34 COBIT IT processes.

The tools include: Performance measurement elements (outcome measures and performance drivers for all IT processes) A list of critical success factors that provides succinct, non-technical best practices for each IT process Maturity models to assist in benchmarking and decision-making for capability improvements Much of COBIT is available for download on a complimentary basis.

Hard copies are available for purchase from the ISACA Bookstore.

COBIT components include: Executive Summary Framework Control Objectives Audit Guidelines Implementation Tool Set Management Guidelines The IT Infrastructure Library (ITIL) refers to a set of comprehensive, consistent and coherent codes of best practice for IT Service Management.

It comprises a library developed by the Central Computer & Telecommunications Agency (CCTA) in the United Kingdom.

Since April 2001 the CCTA is renamed into OGC (Office of Government Commerce).

The library describes a number of related processes. ITIL was developed in the late 1980’s in response to the recognition that organizations were becoming increasingly dependent on Information Systems (IS).

The objective of the OGC in developing ITIL is to promote business effectiveness in the use of IS due to increasing organizational demands to reduce costs while maintaining or improving IT services. The ITIL concepts for best practices, through the involvement of leading industry experts, consultants and practitioners remain the only holistic, non-proprietary best practice framework available.

As a result, it has quickly become the global benchmark by which organizations measure the quality of IT service management. Each described process in the Infrastructure Library covers a specific part of IT Service Management and its relationship to other processes.

Each book can be read, and the process implemented, independently of the others.

The overall provision of IT services, however, can be optimized by considering each process as part of the whole, such that the whole is greater than the sum of its parts.

This holistic approach suggests that organizations are likely to gain the most benefit from implementing all processes rather than some processes discretely. The most popular ITIL processes are contained in the two sets representing key elements of IT Service Management.

The Service Support and Service Delivery sets describe the processes that any IT service provider must address to enhance the provision of quality IT services for its customers.

In addition, these sets form the basis of the certifications granted by the Netherlands Examination Institute for IT (EXIN) and the Information Systems Examinations Board (ISEB). Many organizations have embraced the ITIL concept because it offers a systematic and professional approach to the management of IT service provision.

There are many benefits to be reaped by adopting the guidance provided by ITIL.

Such benefits include but are not limited to: Improved customer satisfaction Reduced cost in developing practices and procedures Better communication flows between IT staff and customers Greater productivity and use of skills and experience ITIL provides IT professionals with the knowledge and resources they need to run and maintain an effective and efficient IT Infrastructure that meets the needs of their clients while keeping costs at a minimum. — Configuration Management ITIL The object of Configuration Management ITIL is to provide a logical model of the IT infrastructure by identifying, controlling, maintaining and verifying the version of all Configuration Items in existence.

Configuration Management ITIL is used to account for all IT assets, to provide accurate information to support other Service Management processes, to provide a sound a base for Incident, Problem, Change and Release Management, to verify records against infrastructure and to correct exceptions. There are five basic activities of Configuration Management ITIL: Planning – The Configuration Management ITIL plan should cover the next three to six months in detail, and the following twelve months in outline.

It should be reviewed at least twice a year and will include a strategy, policy, scope, objectives, roles and responsibilities, the Configuration Management processes, activities and procedures, the CMDB, relationships with other processes and third parties, as well as tools and other resource requirements. Identification – The selection, identification and labeling of all CIs.

This covers the recording of information about CI’s, including ownership, relationships, versions and unique identifiers.

CIs should be recorded at a level of detail justified by the business need – typically to the level of “independent change”. Control – This gives the assurance that only authorized and identifiable CIs are accepted and recorded from receipt to disposal.

It ensures that no CI is added, modified, replaced or removed without the appropriate controlling documentation e.g.

Approved RFC, updated specification.

All CIs will be under Change Management Control. Status Accounting – The reporting of all current and historical data concerned with each CI throughout its life-cycle.

It enables changes to CIs and tracking of their records through various statuses, e.g.

Ordered, received, under test, live, under repair, withdrawn or for disposal. Verification and Audit – This is a series of reviews and audits that verifies the physical existence of CIs, and checks that they are correctly recorded in the CMDB.

It includes the process of verifying Release and Configuration documentation before changes are made to the live environment. In sum, the Configuration Management ITIL process provides identification, control, status accounting and verification of the components of the IT infrastructure (configuration items, assets- PC’s, printers, software, business services etc).

According to ITIL, Configuration Management ITIL is the process that “covers the identification, recording and reporting of IT components, including their versions, constituent components and relationships.” While Change Management is the process to “ensure that standardized methods and procedures are used for efficient and prompt handing of all changes, in order to minimize the impact of change-related incidents upon service quality, and consequently to improve the day-to-day operations of the organization.” Configuration Management ITIL is the implementation of a database (Configuration Management Database – CMDB) that contains details of the organization’s elements that are used in the provision and management of its IT services.

This is more than just an ‘asset register’, as it will contain information that relates to the maintenance, movement, and problems experienced with the Configuration Items. The CMDB also holds a much wider range of information about items that the organization’s IT Services are dependant upon.

This range of information includes: Hardware Software Documentation Personnel Development of the configuration management plan is of course is a complex task and requires a great deal of effort.

To assist in this process a specific support kit has recently been launched: The Configuration Management Planning Toolkit.

This comprises a number of discrete materials, similar to the ITIL Toolkit, but focused entirely upon configuration management plans and how to create them. Configuration Management ITIL is a key discipline for software developers, IT Service providers and managers as it provides direct control over IT assets and delivers quality IT Services economically. All components of the IT infrastructure – termed Configuration Items – can be identified, controlled, status changed and verified.

The Configuration Management Database (CMDB) records all these Configuration Items including attributes, locations, relationships with other items and changes.

This ensures that all components are uniquely identified and controlled.

The benefits of Configuration Management and the vital component of the CMDB include better: control of IT assets IT Service provision through support for the management of change change management incident and problem handling control of changes to software and hardware security of malicious changes to software identification of legal obligations expenditure planning contingency planning Define ITIL It is not very hard to Define ITIL, especially in the current IT world.

Let’s Define ITIL.

ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management.

Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT.

ITIL has been developed in recognition of organizations’ growing dependency on IT and embodies best practices for IT Service Management.

ITIL provides the foundation for quality IT Service Management.

The widespread adoption of the ITIL guidance has encouraged organizations worldwide, both commercial and non-proprietary, to develop supporting products as part of a shared ‘ITIL Philosophy’. Define ITIL: The ITIL (IT Infrastructure Library) consists of 6 sets: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; The Business Perspective.

Within these a variable number of very specific disciplines are described.

Although the UK Government actually created ITIL via the CCTA, it is rapidly being adopted across the world as the standard for best practice in the provision of IT Service.

Although ITIL covers a number of areas, its main focus is certainly on IT Service Management (ITSM). Define ITIL in other words: ITIL is the IT Infrastructure Library and ITIL® is a Registered Trade Mark and a Community Trade Mark of the Office of Government Commerce.

Developed in the late 1980’s by the CCTA (now the OGC), by the mid 1990’s it had become the world-wide de facto standard in service management.

ITIL has become very popular as it is a public domain framework which is scaleable.

Very large organizations, very small organizations and everything in between have implemented ITIL processes.

ITIL focuses on best practice, and as such can be adapted and adopted in different ways according to each individual organizations needs.

So Define ITIL what is it? ITIL (Information Technology Infrastructure Library) is a set of best practices standards for Information Technology (IT) service management.

The United Kingdom’s Central Computer and Telecommunications Agency (CCTA) created ITIL in response to the growing dependence on Information Technology to meet business needs and goals.

ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.

ITIL is organized into sets of texts which are defined by related functions: service support, service delivery, managerial, software support, computer operations, security management, and environmental.

In addition to texts, ITIL services and products include training, qualifications, software tools, and user groups such as the IT Service Management Forum (itSMF), all of which you can find details of on this website. While owned by the CCTA since the mid-1980s, ITIL is currently maintained and developed by the Office of Government Commerce. ITIL for IT service management began in 1989, growing out of an effort by the United Kingdom’s government to improve IT service management.

It has slowly made its way to North America via Canada.

ITIL features two disciplines; service support and service delivery (rewritten in 2000 and 2001) aimed at improving the quality of service while reducing or maintaining costs.

Automating the management of the IT infrastructure in a business-relevant way is high priority this year for all IT organizations.

Best practices should serve as a guide to designing IT management processes that increase the overall efficiency, reduce costs and align IT with the business.

IT Infrastructure Library (ITIL) definitions act as best practice guides that work to improve operational efficiencies. Learn the ITIL road map to deliver best practice Service Management in your IT organization.

Using ITIL processes, an IT organization can: Monitor the quality of IT services, improve efficiency, increase effectiveness and reduce risks. Align IT’s service management processes with critical business-focused processes and priorities. Decrease the cost of IT delivered services to the business while increasing it’s effectiveness, utilization and efficiencies around Service delivery and Service support. Definition ITIL It is not very hard to find Definition ITIL, especially in the current IT world.

Let’s see the Definition ITIL.

ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management.

Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT.

ITIL has been developed in recognition of organizations’ growing dependency on IT and embodies best practices for IT Service Management.

ITIL provides the foundation for quality IT Service Management.

The widespread adoption of the ITIL guidance has encouraged organizations worldwide, both commercial and non-proprietary, to develop supporting products as part of a shared ‘ITIL Philosophy’. Definition ITIL: The ITIL (IT Infrastructure Library) consists of 6 sets: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; The Business Perspective.

Within these a variable number of very specific disciplines are described.

Although the UK Government actually created ITIL via the CCTA, it is rapidly being adopted across the world as the standard for best practice in the provision of IT Service.

Although ITIL covers a number of areas, its main focus is certainly on IT Service Management (ITSM). Definition ITIL: ITIL is the IT Infrastructure Library and ITIL® is a Registered Trade Mark and a Community Trade Mark of the Office of Government Commerce.

Developed in the late 1980’s by the CCTA (now the OGC), by the mid 1990’s it had become the world-wide de facto standard in service management.

ITIL has become very popular as it is a public domain framework which is scaleable.

Very large organizations, very small organizations and everything in between have implemented ITIL processes.

ITIL focuses on best practice, and as such can be adapted and adopted in different ways according to each individual organizations needs.

So let’s see Definition ITIL and what is it? ITIL (Information Technology Infrastructure Library) is a set of best practices standards for Information Technology (IT) service management.

The United Kingdom’s Central Computer and Telecommunications Agency (CCTA) created ITIL in response to the growing dependence on Information Technology to meet business needs and goals.

ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.

ITIL is organized into sets of texts which are defined by related functions: service support, service delivery, managerial, software support, computer operations, security management, and environmental.

In addition to texts, ITIL services and products include training, qualifications, software tools, and user groups such as the IT Service Management Forum (itSMF), all of which you can find details of on this website. While owned by the CCTA since the mid-1980s, ITIL is currently maintained and developed by the Office of Government Commerce.

The Service Management section of ITIL is made up of eleven different disciplines, split into two sections, Service Support and Service Delivery: Service Support Configuration Management Change Management Release Management Incident Management Problem Management Service Desk Service Delivery Service Level Management Capacity Management Financial Management for IT Services Availability Management IT Service Continuity Management Definitive Software Library ITIL Definitive Software Library ITIL is the library in which the definitive authorized versions of all software CIs are stored and protected.

It is a physical library or storage repository where master copies of software versions are placed.

This one logical storage area may, in reality, consist of one or more physical software libraries or file stores.

They should be separate from development and test file store areas.

The Definitive Software Library ITIL may also include a physical store to hold master copies of bought-in software, e.g., fireproof safe.

Only authorized software should be accepted into the DSL, strictly controlled by Change and Release Management. The Definitive Software Library ITIL exists not directly because of the needs of the Configuration Management process, but as a common base for the Release Management and Configuration Management process.

Software Control is responsible for the secure storage of software in the Definitive Software Library ITIL (DSL ITIL) and ensures that only correctly released and authorized versions are in use.

The Definitive Software Library ITIL Library should: only contain authorized versions of software be totally separate from all other software development, testing or live area hold secure copies of package software keep all software up to date and free from corruption be accessible only to software control and distribution staff hold regular remote storage backups document the status of all stored software versions The Definitive Software Library ITIL consists of a physical store and a logical store.

The physical store is where the master copies of all software media are stored.

This tends to be software that has been provided from an external source.

The logical store is the index of all software and releases, versions, etc.

Highlighting where the physical media can be located.

The logical store may also be used for the storage of software developed within the organization. The ITIL (IT Infrastructure Library) consists of 6 sets: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; The Business Perspective.

Within these a variable number of very specific disciplines are described.

Although the UK Government actually created ITIL via the CCTA, it is rapidly being adopted across the world as the standard for best practice in the provision of IT Service.

Although ITIL covers a number of areas, its main focus is certainly on IT Service Management (ITSM). ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management.

Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT.

ITIL has been developed in recognition of organizations’ growing dependency on IT and embodies best practices for IT Service Management.

ITIL provides the foundation for quality IT Service Management.

The widespread adoption of the ITIL guidance has encouraged organizations worldwide, both commercial and non-proprietary, to develop supporting products as part of a shared ‘ITIL Philosophy’. Delivery ITIL Service Delivery ITIL Service is the management of the IT services themselves, and involves a number of management practices to ensure that IT services are provided as agreed between the Service Provider and the Customer. Delivery ITIL Service consists of 5 disciplines.

These are: Service Level Management Capacity Management Contingency Planning Availability Management Cost Management for IT Services Delivery ITIL Service is the management of the IT services themselves.

The 5 recognized disciplines are: Service Level Management: Service Level Management is the primary management of IT services, ensuring that agreed services are delivered when and where they are supposed to be delivered. — Enhanced ITIL Status Achieving Enhanced ITIL Status signifies that company’s ITSM suite exceeds ITIL compatibility in critical areas, enabling their customers to further benefit from the ITIL framework.

This achievement further supports company’s commitment to promote industry best practices that assist in aligning IT and business strategies. Enhanced ITIL Status accreditation is an important guideline for customers who realize the significance in aligning IT with business objectives.

By adopting and implementing ITIL best practices, companies are better able to deliver optimal, value-based IT service management solutions. We know, in today’s highly competitive marketplace, companies are turning to industry-recognized IT process frameworks to improve IT business alignment and drive incremental service delivery improvements.

The IT Infrastructure Library, also known as ITIL, is becoming the de facto industry standard framework for providing guidance specific to IT service delivery and support processes.

First developed in the late 1980s by a branch of the British Government, ITIL is an integrated set of guidelines and common terminology for Service Management best practices.

ITIL describes best practices at a high level, providing guidance on steps to take and processes or workflows that have proven successful in the past.

But, ITIL leaves it to organizations to implement the work-level procedures for daily service delivery and support activities that match their unique requirements. There are many companies which have received Enhanced ITIL Status.

And to achieve this Enhanced ITIL Status in itself is a great achievement.

For example, Remedy IT Service Management applications were the first ever certified as ITIL-compatible.

Continuing to embrace ITIL as a way to help our customers implement best practices in service management, Remedy’s ITSM suite has now achieved ITIL Service Support Enhanced Status. Geoff van den Bosch, Blue Turtle Executive Director commented “This achievement further supports Remedy’s commitment to promote industry best practices, like the Information Technology Infrastructure Library (ITIL), that assist in aligning IT and business strategies”. Remedy’s ITSM suite achieved ITIL Service Support Enhanced ITIL Status by demonstrating support for two additional processes within the extended requirements – Service Level Management and Availability Management.

These processes are in addition to Remedy’s long-standing certification of ITIL compatibility for its ITSM suite. With the Service Level Management process, customers have built-in workflows that ensure optimal service levels are negotiated, created, and monitored between IT and its customers while Availability Management processes help organizations optimize their IT infrastructure, its services, and the supporting organization to cost-effectively sustain the availability requirements of the business. Achieving these additional processes signifies that Remedy’s ITSM suite exceeds ITIL compatibility in critical areas, enabling its customers to further benefit from the ITIL framework.

Remedy solutions were the first ever to be certified Enhanced ITIL Status compliant, and the company continues to embrace ITIL as a way to help its customers implement best practices in service management.

Read more about ITIL:

Accredited ITIL Foundation, Intermediate and Expert Certifications

Accredited ITIL Foundation, Intermediate and Expert Certifications, Learn more about ITIL HERE:

ITIL and ITIL Is : Alternative to ITIL ITIL is the IT Infrastructure Library and….

ITIL - ITIL Is : Alternative to ITIL ITIL is the IT Infrastructure Library and….

ITIL and ITIL Is : Alternative to ITIL ITIL is the IT Infrastructure Library and….

ITIL - ITIL Is : Alternative to ITIL ITIL is the IT Infrastructure Library and….