ITIL Configuration Manager is regarded as having the overall responsibility for the full Configuration Management process and as such has some specific responsibilities which I plan on discussing on another page (see configuration Manager ITIL).
On this page let’s look at the high level responsibilities of the ITIL Configuration Manager.
ITIL Configuration Manager – First what is the scope? Configuration Management covers the identification, recording, and reporting of IT components, including their versions, constituent components and relationships.
Items that should be under the control of Configuration Management include hardware, software and all associated documentation.
ITIL Configuration Manager – responsible for planning The ITIL Configuration Manager is to plan and define the purpose, scope, objectives, policies and procedures, and the organizational and technical context, for Configuration Management.
ITIL Configuration Manager – responsible for Identification The ITIL Configuration Manager is responsible for selecting and identifying the configuration structures for all the infrastructure’s CIs, including their ‘owner’, their interrelationships and configuration documentation.
It includes allocating identifiers and version numbers for CIs, labeling each item, and entering it on the Configuration Management Database (CMDB).
ITIL Configuration Manager – responsible for Control The ITIL Configuration Manager is responsible for ensuring that only authorized and identifiable CIs are accepted and recorded, from receipt to disposal.
It ensures that no CI is added, modified, replaced or removed without appropriate controlling documentation, e.g.
an approved Change request, and an updated specification.
ITIL Configuration Manager – responsible for Status accounting The ITIL Configuration Manager is responsible for the reporting of all current and historical data concerned with each CI throughout its life cycle.
This enables Changes to CIs and their records to be traceable, e.g.
tracking the status of a CI as it changes from one state to another for instance ‘under development’, ‘being tested’, ‘live’, or ‘withdrawn’.
ITIL Configuration Manager – responsible for Verification and audit The ITIL Configuration Manager is responsible for a series of reviews and audits that verify the physical existence of CIs and check that they are correctly recorded in the Configuration Management system.
The ITIL Configuration Manager is responsible to ensure that Configuration Management interfaces directly with systems development, testing, Change Management and Release Management to incorporate new and updated product deliverables.
Control should be passed from the project or supplier to the service provider at the scheduled time with accurate configuration records.
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