ITIL foundation CBT – Relatively new course programs that are designed to give the participant the flexibility that a attendance type course cannot. ITIL foundation CBT – what to expect! ITIL foundation CBT should be conducted in some form of a virtual classroom, accessible through the Web.
This removes the need to schedule time off for critical members of your organization for training.
This allows far more flexibility as this type of course allows people to study at a time and place that is convenient to them. ITIL foundation CBT – who should participate? Anyone dealing with any delivery of IT Services, from Senior Managers to Help Desk personnel. The course should explain in detail the 10 core processes and the Service Desk function of the ITIL framework, 5 Service Support (Incident Management, Problem Management, Change Management, Release Management and Configuration Management) and 5 Service Delivery processes (Service Level Management, IT Financial Management, Capacity Management, Availability Management, IT Service Continuity Management). ITIL foundation CBT – Let’s not forget Security! One point that concerns me is the number of organizations offering these courses who have not included Security Management.
These courses must also cover Security Management as this is a requirement of the accreditation agencies! It should explain the concept behind the framework, relationships between processes and teach students how to communicate using a common language that ultimately leads to a more efficient, cohesive environment.
This can be done through a number of individual methods such as streaming broadcast or interactive modules.
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