ITIL Foundation Online courses are relatively new! When you select your provider, I believe there are some basics that you should consider.
The most important of these is what should I get? ITIL Foundation Online – Overview You should be looking for a detailed, modulated approach to an introduction to the definitions, terms, objectives, concepts, benefits and relationships within core IT service management processes and functions, according to the ITIL (Information Technology Infrastructure Library) best practice framework. The course should be based on principles described in ITIL’s Service Support and Service Delivery books. ITIL Foundation online – Curriculum The curriculum should cover the following things: Structure of the library ITIL’s key concepts and objectives Certification program overview: Foundation, Practitioner and Service Manager levels Overview of relationships between the ITIL processes Detailed descriptions of the objectives, benefits, metrics, challenges, management reporting and interfaces of the five Service Support (operational) processes and the Service Desk function. ITIL Foundation online – Support There should also be some level of Instructor support that will provide you with feedback, and an overall commitment to service policy.
Read more about ITIL : ITIL Foundation Online courses are relatively new When you select….: