ITIL is acknowledged as a Public Domain Framework administered by the Office of Government Commerce (OGC) in the United Kingdom. ( “http://www.itil.co.uk” www.itil.co.uk) Introduction Many organisations will look to the International Standards Organization (ISO) Service Management standard as a way to improve the management of their IT Environments. This document describes the contents of the ISO 20000 Toolkit.
The Toolkit is designed to answer a lot of the questions about IT Service Management (ITSM) and provide you with useful guides, templates and a powerful, but simple assessment. The assessment spreadsheet will help you identify the areas within your organisation that require the most activity in terms of process improvement. Presentations can be used to educate or be used as the basis for management presentations or when making business cases for ITIL implementation. The toolkit serves to act as a starting point.
It will give you a clear path to travel.
It is designed to be a valuable source of information and activities. The ISO 20000 Toolkit: Flows logically, Is scalable, Provides presentations, templates and documents, Saves you time. Toolkit Contents Overview The Toolkit is constructed in the following sections: Awareness & Learning; gets you started on understanding ITIL. Assessment; find out just where your organisation is with regard to the process areas of ISO 20000. Templates, Guides and Procedures; a short section that allows you to draw together your learning and assessment results. Process Sheets These are the most concise summary of each of the ISO 20000 processes.
They enable you to understand the goal and basic activities of each of the processes. These documents should be the first thing you review to get a high level understanding of the processes and their interrelationships. Executive PowerPoint Slideshow Quite often you need to present just the concepts of the ISO 20000 standard and the surrounding concepts.
This concise PowerPoint show gives you an excellent insight into ISO 20000 and the challenges surrounding the IT department to delivery business aligned services. Make sure you look at the notes section, which explains the contents of each slide. ISO 20000 Strategy Template When you are ready to make the proposal to management that the adoption of the processes defined in the ISO 20000 standard is a good idea, you will need a starting point.
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