ITIL : ITIL Service Design The Stationary Office Norwich 2007 The Official….

ITILITIL : ITIL Service Design The Stationary Office Norwich 2007 The Official….

tracked and is used for accounting, budgeting, and billing.

Question 38 Answer: B Reasoning: The characteristics of Information Security Governance are discipline, transparency, independence, accountability, responsibility, and fairness.

Question 39 Answer: A Reasoning: Access controls ensure that security incidents are prevented by ensuring the information is accessed only by authorized persons.

Question 40 Answer: D Reasoning: The security objectives revolve around ensure that information remains confidential, available, and maintains integrity. 180 Copyright The Art of Service?Brisbane, Australia?Email:service@theartofservice.com Web: http://theartofservice.com ?eLearning: http://theartofservice.org ?Phone: +61 (0)7 3252 2055 8 References Information Security Governance: Guidance for Boards of Directors and Executive Management 2nd Edition, IT Governance Institute, www.itgi.org.

ITIL Service Design, The Stationary Office, Norwich: 2007 The Official Introduction to the ITIL Service Lifecycle, The Stationary Office, London: 2007 CompTIA Network+ ExamObjectives.

Computing Technology Industry Association: 2008.

Tipton, Harold F.

And Henry, Kevin.

Official (ISC)2 Guide to the CISSP CBK.

Auerbach Publications, Boca Raton:2007.

Stewart, James Michael. (ISC)2 SSCP Systems Security Certified Practitioner.

PrepLogic, Inc: 2006.

Certified Wireless Network Administrator Planet3 Wireless, Bremen Georgia: 2002.

Virtual Private Networks Administration Guide Version NGX R65, Check Point Software Technologies LTD: March 2007.

Information: www.isaca.org Websites www.artofservice.com.au www.theartofservice.org www.theartofservice.com 181 Copyright The Art of Service?Brisbane, Australia?Email:service@theartofservice.com Web: http://theartofservice.com ?eLearning: http://theartofservice.org ?Phone: +61 (0)7 3252 2055 9 A Index access 13, 42-3, 46-8, 53, 63-4, 69, 73, 76-7, 84-8, 91-6, 112-14, 134-5, 144, 150, 153-4, 178 accountability 67, 135, 157, 163-4, 170, 180 accounting 153-4, 158, 173, 180 accreditation 5, 25, 67, 124 accuracy 61, 103-4, 163 ACLs (Access control lists) 5, 76, 92, 167, 178 agreements 33, 115-16, 121, 126, 131, 133 AH (Authentication Header) 5, 115-16 algorithm 44, 109, 118 applications 36, 41-4, 49-50, 53, 70, 72, 75, 77, 86-8, 90-1, 93, 100, 133, 135 assessment 8, 55-6, 131, 141 assets 20-1, 32, 35, 38, 133, 161, 165 attributes 91-2, 102, 106-8, 178 audits 22, 27, 56, 73, 152 authentication 15, 70, 76, 80-1, 84, 86, 90, 94, 101, 103, 111-14, 116, 158, 173 authorization 15, 86, 112, 131-2, 158, 174 availability 13-14, 17, 28-9, 38, 40, 82, 123, 131, 157, 163, 171-2, 176 B baselines 31, 58-9, 107, 121-2 BCP (business continuity planning) 139-42 biometrics 5, 75, 102-4, 168 book 1-2, 7 building 57, 64, 85, 125, 131, 148-9 business 11-12, 15-16, 18, 22-3, 25, 28, 31-2, 35, 66, 125-6, 130, 132, 161, 174, 176-7 C capabilities 11, 43, 48, 53, 70, 94, 97, 125, 142-3, 152 card, smart 86, 95-101 certification 5, 8-9, 81, 124 change management 5, 66, 130-2, 145 changes 37, 45, 58-61, 87, 121, 130-4, 138, 174 classifications 11, 38-9, 126, 133 compliance 5, 15-16, 20, 22, 25-6, 28, 31, 79, 123-5, 172 components 68, 73, 116-17, 133, 166 confidentiality 13, 17, 28-9, 38, 40, 77, 82, 111, 123, 157, 163, 172, 176 configuration 59, 98, 132 Configuration Item (CI) 133-4 continuity planning 5, 139-40, 143 cost 11, 18, 24-5, 36-7, 45, 50, 60-1, 86, 96, 161, 175 Cost Benefit Analysis 4, 60, 160 182 Copyright The Art of Service?Brisbane, Australia?Email:service@theartofservice.com Web: http://theartofservice.com ?eLearning: http://theartofservice.org ?Phone: +61 (0)7 3252 2055

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