ITIL : Its purpose is to make the bene ts of service….

ITILITIL : Its purpose is to make the bene ts of service….

Copyright The Art of Service I Brisbane, Australia I Email: service@theartofservice.com Web: http://store.theartofservice.com I eLearning: http://theartofservice.org I Phone: +61 (0) 7 3252 2055 145 • • Project Management Environment To these, EUP adds one additional project discipline: • Operations and Support ITUP IBM Tivoli Uni ed Process (ITUP) is a knowledge base of widely accepted industry best practices and the accumulated experience from IBM’s client engagements.

The knowledge base comprises detailed, industry-wide IT service management processes and is an integral part of the IBM Service Management solution family.

ITUP is a free o ering from IBM.

Its purpose is to make the bene ts of service management best practice frameworks, like Information Technology Infrastructure Library (ITIL), more attainable for organizations through integrated process modeling.

Thus, ITUP is closely aligned with ITIL and provides the guidance on how to implement IT service management using proven, prede ned solutions.

IT service management represents an evolution from managing IT as a technology to managing IT as a business.

As businesses move toward on-demand environments, IT organizations are faced with the challenge of increasing the quality of services provided to business, while simultaneously addressing faster rates of change, rising technical complexity, cost pressures, and compliance issues.

Copyright The Art of Service I Brisbane, Australia I Email: service@theartofservice.com Web: http://store.theartofservice.com I eLearning: http://theartofservice.org I Phone: +61 (0) 7 3252 2055 146 DEVOPS Rapid Application Development Rapid application development (RAD) is a software development methodology that uses minimal planning in favor of rapid prototyping.

The “planning” of software developed using RAD is interleaved with writing the software itself.

Rapid application development is a software development methodology that involves methods like iterative development and software prototyping.

In rapid application development, structured techniques and prototyping are especially used to de ne users‘ requirements and to design the nal system.

The development process starts with the development of preliminary data models and business process models using structured techniques.

Read more about ITIL:

Accredited ITIL Foundation, Intermediate and Expert Certifications

Accredited ITIL Foundation, Intermediate and Expert Certifications, Learn more about ITIL HERE:

ITIL and Accredited ITIL Foundation, Intermediate and Expert Certifications
ITIL - Accredited ITIL Foundation, Intermediate and Expert Certifications
ITIL and Accredited ITIL Foundation, Intermediate and Expert Certifications
ITIL - Accredited ITIL Foundation, Intermediate and Expert Certifications

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