ITIL® ISEB (Information Systems Examination Board) is an organization that offers formal certification at various levels in ITIL®. The area of operation of this organization is confined to UK and British Commonwealth only. The language used for communication is English.

ITIL® ISEB is responsible for the conduction of the following examination at various centers across UK.

    Foundation certificate examination
    Practitioner’s certificate examination, and
    Master’s certificate examination

This authentic organization is recognized world over and their representatives are completely responsible for invigilating ITIL® exams. If you are ITIL® ISEB certified you are likely to get good opportunities in some big company.

ITIL® IT Infrastructure Library

ITIL® IT Infrastructure Library has changed the functioning of the IT industry in the recent past. This industry was full of unorganized work and confined to technical terms only. The OGC (office of Government Commerce) introduced the idea of ITIL® IT Infrastructure Library, that is a set of comprehensive codes of best practices in the IT Service Management.

The best practices are not defined but accumulated with experience through the course of time. The practice that is widely accepted these days may not be of much relevance if some other practice proves more beneficial.

The set of processes are targeted at particular departments like configuration, problem, incident and service. Implementation of the processes will be done by ITIL® professionals trained especially to handle such situations in an organization. ITIL® practices also determine relationship with the other IT processes apart from Service Management.

ITIL® IT Service Management

ITIL® IT service management is the set of principles and practices used in designing, maintaining and delivery of major IT services. The quality of service is of international level and very satisfactory for the customer.

Effective ITIL® IT service management is built completely on the integration of the people (employees and clients), assessment and application of the processes and technology in the best possible manner.

ITIL® IT service management has changed the progressive dimensions of the organizations. Professionals are working with more efficiency and producing better results. At the same time the cost of production has reduced. There are effective precautionary measures to tackle any problem. Moreover, ITIL® IT service management creates a hassle-free environment. Almost every IT organization is experiencing the benefits of ITIL® that seems to have solution for any service management problem. 


ITIL® ITSM is a complete solution for the IT industry. Earlier all the companies were unorganized at the management level but ITIL® ITSM takes care of all the infrastructure and functioning of the organization.

This term has become very popular in the recent past because of its dynamic application and several benefits. The numbers of incidents have come down because of ITIL® ITSM. Some of the major services included in ITIL® ITSM are:
    Configuration management is responsible for the recruitment and training of the employees, making policies for the organization and creating an overall system support for the organization.
    Problem management is targeted at solving all the problems at technical and non-technical level and taking preventive measures so that they do not happen.

Some of the other areas are help desk, disaster management, service management, performance management and relationship management.