ITIL Level : I considered all the other alternatives available before buying this kit based on the customer reviews and I’m glad that I did. The book has all the pertinent information and is to the point in terms of covering all the content for the ITIL Foundation Exam. Though I think it could use some colored print and graphics but I suppose they’re trying to keep the cost low. What REALLY helped was the online course and practice questions. I studied for 3-4 weeks on and off periodically spending a couple of hours. Went through the online course twice read the book once carefully and then browsed it quickly. I also practiced 5-6 sample exams that are easily available online if you google it. And I passed the exam with 92% score. I went through the online course before I read the book. I will definitely recommend this kit for Foundation exam and I’ll probably go with these people if I choose to go for advanced ITIL Certification.
Sameer Malhotra (FREMONT CA USA)
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