ITIL Malc Exam : The Art or Service’s study guide and online course are a super introduction to the ITIL Foundations. It gives a very clear presentation of what the ITIL standard is all about. It is an excellent and complete guide for anyone involved or interested in improving their IT service management processes. If you ever wandered what ITIL was all about this is the study guide to get. It is clearly written and has lots of illustrations to aid understanding ITIL V3. The complementary online course is a big bonus for your money. A must buy for anyone in IT support services.
Michael McLeod (Vancouver BC)
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The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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