ITIL Management : I studied this book for a week and passed Foundation Exam with flying colors. I did not have to study any other books. To get 100% on exam or to get more knowledge you may need to study more books. But just to pass Foundation exam with flying colors reading this book is just fine. This book works as a reference (principle text book) and contains most of what is asked on the exam. The Art of Service has done a great job. Great ROI both on money and time counts.
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With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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