ITIL Manager Certification : I am pleased to say that I passed the Foundation exam after using both the textbook and online course. I would read a lesson take notes then take the online lesson add to my notes and then create flashcards for the key points. Each night I would review my flashcards – doing a comprehensive review of the material. It took me 3 weeks to complete the entire course and by the time I finished the book I really comprehended all the content. After completing The Art of Service course it was as though the content was second nature to me. When I went to take the exam I finished in 20 minutes and passed with flying colors! I went into the exam feeling very confident and prepared. I have to say the book and on-line course really made a difference for me. The examples provided really helped to reinforce the content and the content was arranged in a very logical and easy-to-follow manner. I would highly recommend this for anyone interested in obtaining their ITIL Foundation certification.
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The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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