A pre-requisite for reading this document is that you have worked through the 12 Fact Sheets and understand the core of each ITIL Process. Foundation Certificate in IT Service Management Welcome to what may be your starting point on your education path for IT Service Management and the ITIL Framework. You are going to learn that not only does ITIL provide you an easy to understand set of IT Management processes it also gives you the option to be recognised through a variety of qualification exams. This document is provided to you as a research tool and summary of the ITIL Processes. Many questions about ITIL are answered in this document. EXIN Exams EXIN are one of the global testing bodies authorised to set and mark questions to test knowledge in the area of IT Service Management and the ITIL Framework. The large majority of people who take this Foundations course are interested in also sitting for the ITIL Foundation Certificate.
Once the ITIL Foundation certificate has been passed the participant can elect to undertake studies in a specific process area (ITIL Practitioner) or studies regarding the challenges regarding implementation and adoption of ITIL (ITIL Managers). The following sections discuss the knowledge required by those wishing to pass the initial Foundation exam.
This knowledge is gained during the ITIL Foundation course with The Art of Service. The importance of IT Service Management The candidate understands the importance of IT Service Management in the IT Infrastructure environment. The candidate is able to discuss the merits of a process driven approach to information technology service provision both: users and customers of IT Service suppliers of IT Services. Service Management processes The candidate understands Service Management processes and the inter-relationships between them. The candidate is able to: Describe the benefits of Service Management processes for an organization Distinguish between ITIL processes and organizational functions and business processes Indicate the elements that contribute towards ITIL process implementation. The ITIL management model Using the following diagram as a guide the exam candidate will be able to: Distinguish the objectives, activities and results of the various ITIL processes — ANECDOTE – MOF vs.
ITIL – No Contest! ITIL & MOF are not quite the same thing.
That is the Microsoft Operational Framework (MOF) is based on and recognises that ITIL is still world’s best practice with respect to IT Service Management. The ITIL philosophy is to “adopt and adapt,” and that’s just what Microsoft did when it created Microsoft Operations Framework.
MOF is a set of publications providing both descriptive (i.e., what to do and why) and prescriptive (i.e., how to do) guidance on IT service management. Microsoft published the first elements of MOF in 2000 for customer, partner and internal use.
Microsoft created MOF with the following objective in mind: Create comprehensive operations guidance to help customers achieve mission-critical production system reliability, availability, and manageability on the Microsoft platform. The Microsoft Operations Framework provides in-depth technical guidance and consulting support for the operation of mission-critical systems on Microsoft technology. MOF is recognised for providing technical guidance that covers the entire spectrum of IT management, addressing the people, process, technology and management issues involved in complex, distributed and heterogeneous IT environments. To develop MOF, Microsoft worked with partners that have extensive experience with mission-critical computing.
The framework is built on best practices from the IT Infrastructure Library, a series of books that hundreds of organizations around the world use for comprehensive guidance on providing quality IT services. So there is no contest.
One is an extension of the other.
Without ITIL there would be no MOF. ANECDOTE – ITIL MANAGERS EXAM The ITIL Manager Certificate is awarded to those individuals who are capable of applying the ITIL theory to any Organisation.
The prerequisites and typical training outline is presented below: Pre-requisites for ITIL Manager Certificate In order to be eligible for attending the ITIL Manager Certificate Training Course a number of prerequisites are expected of potential participants: Knowledge for the ITIL Manager Certificate ITIL Foundations, EXIN (or ISEB) certificate obtained; Work and thinking capability at tertiary education level. Experience if looking to achieve the ITIL Manager Certificate 2 years of relevant practical experience; Manager’s role in IT service delivery (two years minimum); Experience in project-oriented work and/or (shared) project management. Target Group The training is targeted at those persons who will play an important role in the implementation and adoption of the IT Service Management processes: Managers in IT organizations who work in accordance with ITIL;
Read more about ITIL Managers : Once the ITIL Foundation certificate has been passed the participant….: