ITIL Managers : The book provided good detail and the end of chapter quizes helped to reinforce that the information was being learned and understood. With the on-line course there were a few PDFs for printing that provide a visual reminder of important concepts. The quizes here were also very good especially the 40 question sample of the certification test. I gladly recommend this book & course to anyone who wants to get started understanding ITIL.
basf25 basf25 (Rockaway NJ USA)
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