Many ITIL® adherents are wondering what impact the cloud will bring to their IT organization. One recent article states that the cloud is raining on ITIL®. Sounds ominous. But perhaps there is a way to coexist? I’m becoming convinced that the Service Catalog is the best way to accomplish this.
Service Catalogs have been around in the ITIL® books for decades, but are one of those artifacts that are rarely implemented, except by service providers who must define their offerings in order to get paid for them. When it comes to the cloud, automation is critical, so it should not be surprising that cloud providers (as a type of service provider) have leading “actionable” service catalogs. For example, Amazon’s EC2 offering provides a service catalog for complete ordering and implementation of virtual machines, with a menu of choices and automation throughout to reduce provisioning time to minutes. I have no doubt that it saves them a fog bank’s worth of cash vs. performing the provisioning tasks manually as well.