The Management Series provide an understanding of IT processes from a management perspective.
The IT Service Management qualification provides comprehensive training for more experienced IT personnel who are responsible for the day-to-day IT operations or are re-engineering IT processes. Current Australia Certification ITIL courses that make up the Management Series include: IT Service Management Workshops IT Service Management Executive Overview IT Service Management Essentials IT Service Manager Australia Certification ITIL Melbourne—Awareness: This is a one day course designed for IT staff and managers.
It is also suitable for customers and end users of IT services who have an interest in service quality issues. Australia Certification ITIL Melbourne—Foundation: This detailed, three day introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITIL (Information Technology Infrastructure Library) best practice framework. The workshop is based on principles described in ITIL’s Service Support and Service Delivery books.
It focuses on taking a holistic approach to IT Service Management through the use of processes, their respective relationships and workflows.
And, this course prepares attendees for the examination leading to the Foundation Certificate in IT Service Management: The prerequisite for the Practitioner and Service Manager levels of certification. Another good name in Australia Certification ITIL is ITILsurvival, which is the most experienced provider of professional management, consulting and educational services in IT Service Management in Australia.
Australia Certification ITIL ITILsurvival is a practical, holistic approach towards process implementation and improvement services, with a strong focus on the delivery of results, using best practices like ITIL, Prince2 and Kotter. Australia Certification ITIL ITILsurvival masters all aspects of transition management and management of change, using Kotter’s best practice approach for organizational change combined with the ITIL methodology and our experience in the successful execution of transition programs.
They use Best Practices as the foundation of all their projects.
Practices used, amongst others, are ITIL, MOF, Prince2, Kotter and Balanced Scorecard. Australia Certification ITIL ITILsurvival also provides “training by the implementers”.
Their management trainers have actually implemented the associated IT Management solutions many times over in their career and can draw upon their real life experience while delivering their training.
Our training programs cover various ITIL and Prince2 courses to fit your needs. However, if you need some more useful information about Australia Certification ITIL ITILsurvival then please take a minute and visit: HYPERLINK “http://www.itilsurvival.com” http://www.itilsurvival.com.
In addition to the general information you will get over 135 questions aimed at the ITIL Foundations level to supplement your ITIL training the “ITIL Exam Foundations Preparation” will give you 100% confidence going in to your actual IT Service Management Foundations exam.
Read more about ITIL Melbourne : Current Australia Certification ITIL courses that make up the Management….: