Configuration Management best practice – Dependencies establish a dependency and relationship framework describe inter dependencies with all other processes within the model, both operational and tactical establish process interfaces with the IT directorate – these interfaces will be crucial at the outset of process implementations, although the role of the IT directorate relative to tactical matters should diminish over time as tactical processes are put in place include vendor relationships establish a Customer liaison function on an operational level to organize publicity campaigns. Configuration Management best practice – People implement the staff training plan and make this an ongoing activity-focus on both social and technical skills assign roles within the ITIL model to people, and make this part of their function description delegate tasks and authorizations as low as possible in the organisation. Configuration Management best practice – Timing control the project timescale because other stages or projects may depend on it consider the timing of ‘going live’, including the timing and communication of the ‘go live’ event, as well as any special considerations for the ‘go live’ day and the period of days or weeks immediately after the ‘going live’.
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