ITIL mumbai : This book is very easy to read and is a great summary of all the content required for the official exam. The accompanying elearning program follows the book quite closely and allows one to quickly review the content covered by the book just before the test. I liked the fact that because of the similar structure I could follow the online course and at the same time use the book as a direct reference. The book could however have been edited with greater care and some diagrams could have looked better. But on the whole I was very happy with this purchase which helped me to successfully obtain my ITIL Foundation Certification with flying colours.
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