ITIL : Novell Service Desk An ITIL Certified Service Management Product OEM’d….

ITILITIL : Novell Service Desk An ITIL Certified Service Management Product OEM’d….

In December 2009, Novell announced its intention to lead the market it identified as intelligent workload management (IWM).[30] The company’s products will enable customers to manage diverse workloads in a heterogeneous data center. Acquisition by Attachmate Novell had long been rumored to be a target for acquisition by a variety of other companies.

On March 2, 2010, Elliott Associates, L.P., an institutional investor with approximately 8.5% stock ownership of Novell, offered to acquire the company for $5.75 per share in cash, or $1 billion.[31] On March 20, 2010, the company declined the offer and stated that the proposal was inadequate and that it undervalued the Company’s franchise and growth prospects.[32] Novell announced in November 2010 that it had agreed to be acquired by Attachmate for $2.2 billion.

Attachmate plans to operate Novell as two units, one being SUSE.

As part of the deal, 882 patents owned by Novell are planned to be sold to CPTN Holdings LLC, a consortium of companies led by Microsoft[33] [34] and including Apple, EMC, and Oracle.[35] According to Novell’s SEC filing,[36] the patents “relate primarily to enterprise-level computer systems management software, enterprise-level file management and collaboration software in addition to patents relevant to our identity and security management business, although it is possible that certain of such issued patents and patent applications read on a range of different software products”.[37] Additionally, the future owner anticipates no change to the relationship between the SUSE business and the openSUSE project as a result of this transaction.[38] On 27 April 2011, Novell announced that the merger with Attachmate had been completed, with Attachmate paying $6.10 per share in cash to acquire Novell.

Immediately prior, Novell completed the sale of “certain identified issued patents and patent applications” to CPTN Holdings LLC for $450 million in cash.[39] Novell is now a wholly owned subsidiary of The Attachmate Group, the parent company of Attachmate Corporation.

Concurrent with the closing of the acquisition, some of Novell’s products and brands were transferred to another Attachmate Group business units, NetIQ, and the SUSE Linux brand was spun off as its own business unit.

The fourth business unit, Attachmate, was not directly impacted by the acquisition.

On April 2011, Attachmate announced layoffs for the Novell workforce, including hundreds of employees from their Provo Utah Valley center,[40] raising questions about the future of some open source projects such as Mono.[41] [42] Organization Novell is organized into product development, sales, and services divisions.

In December 2009, Novell reorganized its product development business units into two Business Units: Security, Management, and Operating Platforms; and Collaboration Solutions.[43] The Collaboration Solutions Business Unit is based around providing applications for office productivity products: • • • • • • GroupWise Novell Conferencing Novell Data Synchronizer Novell File Management Suite Novell File Reporter Novell Storage Manager • Novell Vibe Cloud • Novell Vibe OnPrem • Open Enterprise Server Novell The Security, Management, and Operating Platforms Business Unit is based around the remainder of Novell’s products (formerly separated into Systems and Resource Management, Identity and Security Management, and Open Platform Solutions business units): • Novell eDirectory • Novell Identity Manager (IDM) – manage access across a heterogeneous group of networks, systems, and information. • Novell Access Manager – successor of Border Manager and iChain.

Provides identity-based access to internal resources from inside or outside a given network, including web applications, SSLVPN applications, and so forth.

Also includes federation based on Liberty and SAML. • Novell BorderManager – Manages access to external websites from inside the corporate network based on identities and policies. • Novell Sentinel – A Security Event Manager that provides event collection, automated correlation, analysis, and reporting and is now fully integrated with Identity Manager and other IDM solutions to provide visibility into user activities. • Novell Secure Login – A Single Sign-On product.

It is listed in the leader’s quadrant in Gartner Magic Quadrant 2009 & 2010. • Novell Service Desk – An ITIL Certified Service Management Product OEM’d from LiveTime Software, Inc. • ZENworks toolset, which provides application and patch management for servers, desktops, and handheld devices and asset management for Windows and Linux. • The PlateSpin portfolio, which provides virtualization and workload management tools, allowing data center operators to plan and implement virtualization projects, and provide ongoing workload protection using both software and the Forge disaster recovery appliance • Novell Operations Center – solution to communicate service performance in alignment with business objectives, while controlling the infrastructure in the data center across physical, virtual and cloud environments. • SUSE Linux Enterprise (Server, Desktop and related extensions) • SUSE Studio • LibreOffice (formerly • Mono Novell are founding members of the Open Invention Network, a group of companies that acquires patents, with the aim to protect free and open source software against the threat of patent infringement cases. 46 Support Ecosystem Novell has a wide array of web-based and phone-based support options for its customers.

The Novell support website[44] was named one of the “Ten Best Web Support Sites” in [2003] by the Association of Support Professionals (ASP).

In [2003], Novell received an Outstanding Website Award in the WebAward Competition for their Cool Solutions [45] website with a searchable database of advice, tools and problem fixes submitted by users from all over the world.[46] Novell also hosts support forums[47] covering all of their products including SUSE Linux Enterprise, GroupWise, ZENworks and NetWare.

Novell offers users both HTTP and NNTP access to the support forums and a search option.[48] Whilst Novell encourages the use of these forums, it does not officially monitor these forums.

The forums are maintained by SysOps[49] that have a demonstrated competency with the various products and volunteer their time to try and help the wider community.

Novell maintains a number of wikis[50] with up-to-date information on a number of its products.

For instance, as new NetWare service packs are released the NetWare wiki[51] is updated with tips and known issues with the service packs.

In some cases, the service packs themselves will have their own wiki with information added from feedback provided in the support forums. Novell 47 Acquisitions • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Santa Clara Systems, Inc. – 1986 Cache Data Products – 1986 Softcraft – 1987 CXI – 1988 Excelan – 1989 Digital Research – 1991 International Business Software Ltd. – 1992 Serius – 1993 Unix System Laboratories – 1993 WordPerfect & Quattro Pro (Borland) – 1994 Netoria – 1999 Novetrix – 1999 JustOn – 1999 PGSoft – 2000 Novetrix – 2001 Cambridge Technology Partners – 2001 Callisto Software, Inc. – 2001 SilverStream Software – 2002 Ximian – 2003 SuSE – 2003 Salmon – 2004 Tally Systems – 2005 Immunix – 2005 e-Security, Inc – 2006 RedMojo – 2007 Senforce [52] – 2007 Platespin – 2008 SiteScape – 2008 Command Control and Compliance Auditor, (Fortefi) – 2008 Managed Objects, Inc. – 2008 Certification Novell is one of the first computer companies to provide certification to its products.

They include: • • • • Certified Novell Administrator (CNA) Certified Novell Engineer (CNE) Certified Linux Professional 10 (CLP 10) Certified Linux Engineer 10 (CLE 10)

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