ITIL itil-officialsite

The server team is responsible for most, if not all, of the servers within the organization.

This includes, but is not limited to, DNS or Domain Name System Servers, (Network Authentication, Network Shares, Network Resources, Email accounts, and all aspects of server software.

It also includes more advanced services such as databases, Storage or Content Management Systems, specialized proprietary services, and other industry-specific server-based applications.

Other teams Some companies have a telecom team that is responsible for the phone infrastructure such as PBX, voicemail, VOIP, telephone sets, modems and fax machines.

They are responsible for configuring and moving telephone numbers, voicemail setup and configuration and are assigned these types of issues from the help desk.

Companies with custom application software may also have an applications team, who are responsible for development of any in-house software.

The Applications team may be assigned problems such as software bugs from the help desk.

Requests for new features or capabilities to in-house software that come through the help desk are also assigned to applications groups.

Not all of the help desk staff and supporting IT staff are in the same location.

With remote access applications, technicians are able to solve many help desk issues from another location or their home office.

There is a need for on-site support to physically work on some help desk issues; however, help desks are able to be more flexible with their remote support.

They can also audit workstations.

Help desk 75 References [1] “What is Information technology infrastructure library?” (http:/ / www.


com/ AboutITIL/ WhatisITIL.



[2] Middleton, I “Key Factors in HelpDesk Success (An analysis of areas critical to helpdesk development and functionality.)” British Library R&D Report 6247, The British Library 1996 [3] “IT Help Desks Not Just For Large Enterprises” (http:/ / www.


com/ news/ smb/ ebusiness/ 230800044).


External links • Help Desk Software ( at the Open Directory Project • Help Desk Industry Event Calendar ( • How to use Remote Assistance over the Internet ( 167-how-to-use-remote-assistance-over-the-internet.html) • User Reviews of popular help desk software ( helpdesk-software-directory/helpdesk-servicedesk/) House call A housecall, or house call, is an act of customer service where the service provider goes to the consumer’s home, rather than the consumer visiting the supplier’s place of business.

House calls are most often associated with doctor house calls, common in the United States until the late 1960s.

In present-day California, dental housecalls are becoming prevalent throughout the San Francisco Bay Area as well as in the Greater San Diego area.

The American Academy of Home Care Physicians[1] serves the needs of providers, patients, and families.

References [1] American Academy of Home Care Physicians (http:/ / www.


org/ ) Incentive program 76 Incentive program

Read more about ITIL:

Accredited ITIL Foundation, Intermediate and Expert Certifications

Accredited ITIL Foundation, Intermediate and Expert Certifications, Learn more about ITIL HERE:

ITIL and Accredited ITIL Foundation, Intermediate and Expert Certifications
ITIL - Accredited ITIL Foundation, Intermediate and Expert Certifications
ITIL and Accredited ITIL Foundation, Intermediate and Expert Certifications
ITIL - Accredited ITIL Foundation, Intermediate and Expert Certifications

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