Senior managers are definitely less interested in technology issues than they are in process issues.
Long ago, senior managers knew that the efficiency and effectiveness of the IT department rested not with the bits and bytes of the IT infrastructure, but in process improvements. So an ITIL MIS would present topics such as rejected changes, incidents resulting from change, unauthorized updates to the configuration management database.
All of these measurements reflect on the health of the department much more than a report on bandwidth utilization. Want to find out more about an ITIL MIS: ITIL Exams ITIL Books & CD Licensing ITIL Documentation ITIL Downloads ITIL Online Education ITIL Toolkit E-mail us for ITIL In House Education and Learning options E-mail us for ITIL Consulting Services
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