ITIL® Operations Management
ITIL® Operations management can be regarded as the missing link in the best practice ITIL®. This is why it serves as a great supporting feature in running any company.
ITIL® Operation Management is not only limited to the functions in major areas like configuration, change, release and incident management. This is an excellent measure that can reduce the load on other practices to a great extent. It will keep the processes in control. This will help avoid overload of practices and any incident.
Indirectly it helps in better understanding, acceptance and awareness of the processes. Generally Operation Management is left out when companies prepare to implement the ITIL® processes. You will only know the benefits of Operation Management when it is supplemented with other practices.