ITIL Osa : This book is well written and to the point. I spent 2 weeks prepairing for the ITIL exam using only this book and the web presentations associated with the book (access to site is provided with the book) I was in and out of the the test center in 19 minutes with a PASS. The practice quizzes and material provided in this book are enough to get you there. I have recommended this book to others who have also passed their ITIL exams on the first go.
T. Stachowski T. Ski (USA)
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