ITIL Overview : ITIL Foundation Complete Certification Kit – Edition: Study Guide Book and Online Course For the ITIL novice like myself this is a great training package to get started on the road to certification. The on-line training sessions are packed with information and very well done. The hard copy book is good companion to the on-line sessions. The practice questions are too easy compared to other books.
George K. Schmidt (Cooksville Maryland USA)
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