ITIL Practitioner : An excellent resource for both preparing for the ITIL Foundation Exam and gaining a solid knowledge base of what ITIL is and how to use it in your day-to-day work. Comprehesive guide to ITIL which is easy to read and superbly organized. Combining an excellent balance of text graphic examples scenarios review questions and online tutorial (access provided inside cover) the Complete Certification Kit is an absolute necessity for your reference library and a great one stop source for the foundations of ITIL V3. Using the book and online course I am very much on track to completing my exam preparation in less than a month.
D. O. Merrill IT Consultant (Ohio USA)
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About The Art of Service – learn more about ITIL Practitioner
The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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