This presentation focuses on the definitions, arts and ways to work with power, influence and persuasion.
You can identify your own managerial style, or those of your manager.
There is detailed information on power sources and tactics on how you can use them to your advantage.
In addition, this presentation covers tips and ideas on how to deliver a knockout presentation, and ensure you get what you want.
Finally there is specific and detailed information on the ethics of power, influence and persuasion – to help you manage your working environment.
Presentation 4: Managing Change This presentation focuses on the types and dimensions of changes and the different approaches taken to deal with changes in the workplace.
It helps you identify if your organization is ‘change ready’ and what to do if it is not.
There is a clear 7 step guide to effectively and efficiently dealing with change and implementation.
Presentation 5: Business Relationship Management This presentation focuses on the ITIL Service Management process of Business Relationship Management.
This process is centered around the alignment of the business with the IT organization, and ensuring that activites take place to ensure a clear line of communication and understanding is present between IT and the customer.
Make sure you pay close attention to the notes pages, as well as the slides, as references to further documents and resources are highlighted here.
Step 2 If you did not look at the supporting documents and resources when prompted during the PowerPoint presentations, do this now.
Below is an itemized list of the supporting documents and resources for easy reference.
You can use these documents and resources within your own organization or as a template to help you in prepare your own bespoke documentation.
Presentation 2 – Organizational Behaviour and Leadership Organizational Behaviour Survey Top Grading Mapping Responsibilities KPI’s
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