ITIL Principles : In addition to the book you get access to an online training course to really cement the concepts (at no extra cost!). Actually I think of the book as supporting documentation for the online training. The book is a clear and concise guide to ITIL which I have used to implement processes in our company – successfully! I had been looking for a book on ITIL for a while and this one is just what I needed. Sample questions give an indication of the exam wording and I found I was scoring pretty well after the first read. The online training course is an awesome bonus. Read the book do the online training read the book again. Then sit the Foundation Exam. Easy!
Scott Johnston (Australia)
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