ITIL Problem Manager

Supporting key business and strategic objectives with the provision of management information and analysis as directed within The IT Operations and Systems Management environment.

…- Ensuring the delivery of complete, accurately and timely management information to support special projects and business objectives.

…- Over 3 years’ experience in Problem and Known Errors process management for a large organization.

– Experience in managing many Known Error Fixes that require input from different IT teams including Resource Definition Planning, work management and post implementation trending and reporting.

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