Topaz is strong in the areas of incident management, problem management, availability management, capacity management, and service level management.
Mercury’s approach to ITIL is to work with third-parties in the areas of financial management, IT service continuity management, and release management to deliver those aspects of the ITIL service model that are related, but not directly connected to Mercury’s core competencies.
Topaz offers supporting functionality for change and configuration management. There are many companies and we can quote Examples of ITIL, which have received Enhanced ITIL Status.
And to achieve this Enhanced ITIL Status in itself is a great achievement.
For example, Remedy IT Service Management applications were the first ever certified as ITIL-compatible by Pink Elephant, the industry’s recognized leader for granting ITIL compatibility.
Continuing to embrace ITIL as a way to help our customers implement best practices in service management, Remedy’s ITSM suite has now achieved ITIL Service Support Enhanced PinkVerify Status. Remedy’s ITSM suite achieved ITIL Service Support Enhanced ITIL Status by demonstrating support for two additional processes within PinkVerify’s extended requirements – Service Level Management and Availability Management.
These processes are in addition to Remedy’s long-standing certification of ITIL compatibility for its ITSM suite. Achieving these additional processes signifies that Remedy’s ITSM suite exceeds ITIL compatibility in critical areas, enabling its customers to further benefit from the ITIL framework.
Remedy solutions were the first ever to be PinkVerify certified Enhanced ITIL Status compliant, and the company continues to embrace ITIL as a way to help its customers implement best practices in service management. Similarly other Examples of ITIL: enhanced ITIL Status Awarded to HP OpenView Service Desk Solution.
HP (NYSE:HPQ) announced on Aug. 5, 2002 that its HP OpenView Service Desk software has been awarded Pink Elephant’s Enhanced PinkVerify™ status (Enhanced ITIL Status), signifying the software’s ability to enable the quality and cost saving benefits derived from Information Technology Infrastructure Library (ITIL) and IT service management initiatives. PinkVerify is the IT service management toolset “stamp of approval” given by Pink Elephant Inc., one of the world’s leading IT service management consulting organizations and a leading educator in ITIL.
Specifically, Enhanced ITIL Status helps to validate that HP OpenView solutions are compatible with best practices for the following ITIL process areas: service level management, incident management, problem management, change management and configuration management. Free ITIL Assessment Tool There are many free self assessment tools and Free ITIL Assessment Tool available in the market.
You can find one such Free ITIL Assessment Tool at HYPERLINK “http://www.itilsurvival.com/” http://www.itilsurvival.com/ along with other advice and consultancy, right from the experts.
We are discussing other Free ITIL Assessment Tool here in this section.
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