Before a software Release or installation to ensure that the environment is as expected Following recovery from disasters and after a ‘return to normal’ (this audit should be included in contingency plans) At random intervals In response to the detection of any unauthorised CIs At regular intervals Results Configuration Baseline (Complete overview of CIs and relationships) Configuration plan Configuration Management Database (CMDB) Ongoing management of CMDB to support all other ITIL processes with accurate information on CIs and their relationship Cost Personnel – audit verification staff, database management team (Set-up and ongoing) Accommodation – Physical location (Set-up and ongoing) Software – Tools (Set-up and ongoing) Hardware – Infrastructure (Set-up) Education – Training (Set-up and ongoing) Procedures – external consultants etc (Set-up) The costs of implementing Configuration Management will be outweighed by the benefits.
For example, many organisations cannot function satisfactorily unless they can handle a high volume of software and hardware Changes without sacrificing quality.
Without adequate control, organisations are at risk from such things as computer fraud, inadvertent software corruption, software viruses and other malicious software.
The damage caused by these can be enormous. Benefits Providing accurate information on CIs and their documentation. Controlling valuable CIs. Facilitating adherence to legal obligations.
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