20 Marks: 1/1 INCLUDEPICTURE “http://www.management-survival.com/elearning/pix/spacer.gif” \* MERGEFORMATINET The production of management information is an activity of each of the ITIL processes.
Who will be responsible for the production of management information as part of the Incident Management Process? Answer: HTMLCONTROL Forms.HTML:Option.1 a.
The Incident Manager Correct.
The Incident Manager is responsible for the production of all management reports. HTMLCONTROL Forms.HTML:Option.1 b.
Incident-hadleing support staff HTMLCONTROL Forms.HTML:Option.1 c.
Service Level Manager
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