ITIL®, Quality Manager
Each and every department in an IT company requires a good Quality Manager. Quality manager should have a complete sense of the products and services that are produced in the company.
What sells in the market is a good quality product and this is exactly what the ITIL® quality manager ensures. He has to keep a standard and within that standard measure the output of the company.
ITIL® quality manager has the responsibility of reporting the quality standard to the head of the company and if there is any need for correction the message is forwarded o the production department.
The work of the ITIL® quality manager is not only confined to products but services as well. He has to make sure that the quality of communication, service support and service delivery is according to standards.