ITIL Questions And Answers : The ITIL Foundation Complete Certification Kit and the accompanying online course lived up to its marketing. This book was all I needed to gain a good understanding of the concepts and to easily pass the exam. I first thought that such a small book could not contain all the information I needed to understand and pass the test. I was quickly proved wrong and YES I passed the test with flying colors. Well written and easy to understand. I would recommend this to anyone wishing to become ITIL Foundation Certified.
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