ITIL Service Design Packages

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Assembling the Service Design Package (SDP)  Upon successful passing of the ITIL 2011 Service Design Lifecycle exam, the student will be recognized with 

 

The information contained within a Service Design Package includes documentation of all aspects of the service and its requirements, in order to provide guidance and structure through all of the subsequent stages of its lifecycle. The information contained within it should address the five major aspects of Service Design that were previously mentioned. A Service Design Package is typically produced for each new IT Service, major Change, or IT Service Retirement.

Service Design Packages 
  • Business Requirements
  • Service Applicability
  • Service Contacts
  • Service Functional Requirements
  • Service Level Requirements
  • Service Design and Topology
  • Organizational Readiness Assessment
  • User Acceptance Test Criteria
  • Service Program
  • Service Transition Plan
  • Service Operational Plan
  • Service Acceptance Criteria

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