ITIL Service Levels : The ITIL Foundation Complete Certification Kit and the (included) online course were all I needed to pass the ITIL Certification exam on the first try. Well that and 20+ years experience. But I guess that’s the point. If you are an experienced IT professional this kit helps you apply your real-world knowledge to the ITIL concepts. I took about three weeks to go through the book and online course chapter by chapter taking notes all the way and mentally applying concepts to situations I had seen in the past. I took the chapter quizzes and the sample exam at the end. I sat for the real exam last Friday and passed with a 92%. If you are serious about putting in the study time this kit will serve you well.
Mills Ripley (Centennial CO USA)
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